E-COMMERCE CARE
Shopify & WooCommerce maintenance services
Checkout monitoring, safe updates, speed work, and WhatsApp order automation — because in e-commerce, downtime isn’t an inconvenience, it’s lost revenue you can count.
A store isn't a website — it's a revenue system
When a brochure site breaks, you lose a lead. When your store’s checkout breaks — a payment gateway hiccup, a conflicting app update, a theme change that hides the buy button on mobile — you lose orders every hour, often silently, until a customer bothers to tell you.
E-commerce maintenance is therefore its own discipline: continuous checkout and payment monitoring with test transactions, updates tested against the order flow (not just the homepage), speed work measured on product and cart pages where it changes conversion, and — the Gulf-market advantage — WhatsApp automation for order confirmations and abandoned-cart recovery. Jenisphere maintains both Shopify and WooCommerce, and knows where each one breaks.
WHAT'S INCLUDED
E-commerce specific care
- Checkout & payment-gateway monitoring with periodic test orders
- Shopify: theme checks after platform releases, app audits, private app support
- WooCommerce: plugin/gateway updates staging-tested against the order flow
- Speed optimization on product, cart & checkout pages (conversion-critical)
- Product upload & catalog assistance within plan hours
- WhatsApp order confirmations & abandoned-checkout recovery (add-on)
- Inventory/order sync issue debugging
- 5 included hours of changes per month + priority support
PRICING
E-commerce care tier
AED 1,200/month — the e-commerce tier includes everything in the standard care plans plus checkout monitoring, order-flow tested updates, and 5 change-hours. WhatsApp order & recovery automation from AED 1,500 one-time.
HOW IT WORKS
The process
01
Baseline
Full store audit: apps/plugins, gateway config, speed on money pages, order-flow test.
02
Protect
Monitoring on checkout and payments; backups and staging established (WooCommerce).
03
Maintain
Update cycles tested against real purchase flows; catalog help within your hours.
04
Grow
Speed and conversion improvements monthly; WhatsApp recovery flows when you’re ready.
Written by Jeenus A, founder of Jenisphere — a senior full-stack developer with 7+ years building Laravel platforms, WhatsApp Business API solutions, and automation systems for businesses in the UAE, Europe, and India. About Jeenus · Developer portfolio
Last updated: August 2026
FAQ
Frequently asked questions
Shopify maintains the platform, not your store. Theme code breaks against platform releases, apps conflict, gateways get misconfigured, and nobody at Shopify tests YOUR checkout after changes. Maintenance covers the layer Shopify explicitly doesn’t: your theme, your apps, your order flow, your speed.
It’s more powerful and more fragile: every plugin update can touch the order flow, so updates must be staging-tested against an actual test purchase. With that discipline, WooCommerce runs reliably — without it, stores break monthly. That discipline is what the plan buys.
Yes — catalog work (uploads, price updates, collection changes) comes out of your 5 monthly plan hours. Bulk migrations or full catalog restructures are quoted separately as projects.
Customers who start checkout but don’t pay get a Meta-approved template message with their cart link after a delay — only if they opted in. Recovery rates of 15–25% are typical, and every send and recovered order is logged so you see the revenue it returns each month.
Yes, both — and migrations (Woo→Shopify or reverse) are quoted as projects with the care plan continuing on the destination platform. The audit stage will give you an honest read on whether migration is worth it; often it isn’t.
Get a free store health check
Includes a test of your actual checkout flow and speed scores on your money pages.